Last updated: May 1st, 2018
interact or use our websites, including downloading materials from our resources page (collectively the “Websites”),
if you use any of our products, services or applications (including any trial) (collectively the “Services”) in any manner.
What information does VillaRentalPartners.com collect?
We gather various types of information, including information that identifies or may identify you as an individual (“Personal Information”) as explained in more detail below.
Information you provide to us: From Websites: We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Work With Us” (or similar) online form or if you register for the VillaRentalPartners.com newsletter. If you contact us through the Websites, we will keep a record of our correspondence. From the Services: We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with Services. The types of information we may collect directly from our customers and their users include: names, usernames, email addresses, postal addresses, phone numbers, job titles, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
Information we automatically collect: When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
When you use the Services:
Usage information – we keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, and performance metrics related to their use of the Services.
Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol (“IP”) address.
Information collected by cookies and other similar technologies – we use various technologies to collect information which may include saving cookies to users’ computers.
How do we use the information?
We will use the information we collect via our Websites:
To administer our Website and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
For trend monitoring, marketing and advertising;
For purposes made clear to you at the time you submit your information – for example, to fulfill your request for a demo, to submit a contact request, to provide you with access to one of our free downloads or to provide you with information you have requested about our Services; and
As part of our efforts to keep our Website secure.
Our use of your Personal Information may be based on our legitimate interest to ensure network and information security, and for our direct marketing purposes, or you consenting to it (e.g. when you request a demo). For our customers, the use of personal data will be based on the contract we have in place.
We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:
To set up a user account,
Provide, operate and maintain the Services;
Process and complete transactions, and send related information, including transaction confirmations and invoices;
Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
Send customers technical alerts, updates, security notifications, and administrative communications;
Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities; and
For any other purposes about which we notify customers and users.
We use your Personal Information in this context based on the agreement that we have in place with you. Personal Information will be deleted based on the agreement.
How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:
Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk or chat software providers (e.g. Intercom), CRM service providers (e.g., Base CRM), email service providers (e.g., Constant Contact) and others. If VillaRentalPartners.com receives your Personal Information in the United States or Canada and subsequently transfers that information to a third party agent or service provider for processing, VillaRentalPartners.com waives all responsible and liability for ensuring that such third party agent or service provider processes your Personal Information to the standard required by our commitments (see the sections below headed “Additional Information for Users in the European Economic Area (“EEA”)” and “International Data Transfers”).
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction.
Cookies and Other Tracking Technologies
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
Assisting you in navigation;
Assisting in registration and completing online forms, login, and your ability to provide feedback;
Analyzing your use of our website, services or applications;
Assisting with our promotional and marketing efforts. (including behavioral advertising)
Below is a detailed list of the cookies we use on our Website. We do our best to maintain a cookies list as accurate as possible. We classify cookies in the following categories:
Strictly Necessary Cookies
Google offers an opt-out mechanism for the web available here.
Your Privacy Rights
What choices do I have? You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
How Can I Exercise My Data Subject Rights?
Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@VillaRentalPartners.com. If you are a resident of the European Economic Area, please see the section below headed “Additional Information for users in the European Economic Area” for further information about your privacy rights.
International Data Transfers
VillaRentalPartners.com is subject to the jurisdiction of the Canadian Federal Trade Commission for purposes of Privacy Shield enforcement. Please note that VillaRentalPartners.com is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
“Do Not Track” Disclosures
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us Personal Information, please contact us at privacy@VillaRentalPartners.com
VillaRentalPartners.com's use of affiliate links
VillaRentalPartners.com may promote and/or sell various 3rd party products and services via affiliate links that could result in us receiving compensation (payment) when you traverse the link. For example, we may receive pay per click revenue or commission on sales of products. The affiliate links are in the form of Banner Ads, and Text Links. We may receive a commission on sales via the hypertext link to our vendor partner. Clicks are tracked by means of a code that is contained in our affiliate links. These affiliate links help us to cover the costs of hosting this website and deliver great content for you to enjoy when you are browsing these web pages.
Correcting or updating your information
In order to update your user ID and any information within it, please email us at info@VillaRentalPartners.com.